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- St. Charles Public Library
- Michelle Caulk, Jill Culbertson & Jane Shelton
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- What’s an Online Auction?
- What is eBay?
- Overview: How to Buy
- Overview: How to Sell
- Managing Your Account
- Protecting Yourself from Fraud
- So, What’s Next?
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- Sell items via bids
- Items listed with photos and descriptions
- Sellers and buyers deal directly
- Beginning and ending times
- Multiple items are available
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- Bidders can find practically anything:
- Collectibles
- Antiques
- Sports memorabilia
- Clothing
- Electronics
- Books, music,
- movies & games
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- Established in 1995 by Pierre Omidyar
- 19 million items, 95 million registered users
- Was the biggest technology IPO in history until Google
- 6,200 employees
- Publicly traded on NASDAQ (ticker EBAY)
- $23 Billion marketplace
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- A car = 1 minute
- Diamond ring = 2 minutes
- 8,000 Collectibles = 60 minutes
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- What can’t be listed:
- Body parts
- Firearms or ammunition
- Lock-picking devices
- Prescription drugs
- Live animals
- Check the Prohibited/Restricted Items List before selling!
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- Set up an account:
- Name
- Address
- Email address
- Phone number
- Credit card information
- User name and password
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- Check seller’s feedback:
- Yellow Star = 10 to 49 points
- Blue Star = 50 to 99 points
- Turquoise Star = 100 to 499 points
- Purple Star = 500 to 999 points
- Red Star = 1,000 to 4,999 points
- Green Star = 5,000 to 9,999 points
- Yellow Shooting Star = 10,000 to 24,999 points
- Turquoise Shooting Star = 25,000 to 49,999 points
- Purple Shooting Star = 50,000 to 99,999 points
- Red Shooting Star = 100,000 or
higher
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- Decide how much you want to spend
- Do not bid unless you intend to buy
- Email seller for more information
- Types of auctions: open bidding, BIN and Dutch
- Enter bid (early/late bidding)
- Check email for outbid notices
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- Make it a smooth transaction:
- Contact the seller within 3 days after auction, email or payment
- Notify them that you’ve made payment, if paying by check
- Leave feedback
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- Register as a Seller
- Take photo (digital camera or scanner)
- Decide length of auction (7, 3 or 10 days)
- Consider listing fees
- Create an outstanding ad...
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- Search similar items for descriptions and prices
- Choose category (or categories)
- Title & Description
- Keywords - RARE, DELUXE, NEW
- Be completely honest
- Include measurements, color, condition, history
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- Picture & Details
- Digital photo (taken by camera or scanner)
- Include details; colors, brand or maker
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- Determine Price
- Garage or clearance sale
- Rare/collectibles
- Reserve price
- Buy it now
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- Now you wait…
- … until the auction is over
- Contact highest bidder within 3 days
- Provide total cost
- Ship as soon as payment is accepted
- Email bidder after shipping
- Leave feedback for bidder
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- Use My eBay to manage activity:
- Track buying and selling
- View favorites
- Manage personal information
- Receive messages from eBay
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- Security Center
- Too good to be true
- Check seller’s feedback
- Consider safer payments
- Leave negative feedback
- Contact eBay for resolution
- National Consumers League Online Auction Fraud Tips:
http://www.fraud.org/tips/internet/
- onlineauctions.htm
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- Many ways to get help:
- Help section on eBay
- Learning Center
- Community section
- Library’s collection
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Notes