1	North Central Library District Presents Creating a Safe Library Workplace with Pat Wagner - pat@pattern.com
2	Getting Ready For Today Have handout of slides ready. Print out and put up your sign. Paper and pen for notes.
3	Acknowledgements Funding for this project made possible via the U.S. Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered in Pennsylvania by the Office of Commonwealth Libraries. Copyright © 2006 Commonwealth of Pennsylvania
4	Your Team Tricia Ulmer is your North Central Library district consultant. Pat Wagner is a library educator who is fond of the hills of your fair state.
5	Safe Libraries: Agenda Measure of a safe library. The right attitude. The right policies. The physical environment. Partnering with other agencies.
6	Are you safe?
7	Measures of a Safe Library People safe: safe from physical harm Environment safe: supports safety and comfort Community safe: behavior as symptoms of big issues
8	Principles of safety Anticipate problems. Research legality and ethics. Document plans. Practice responses. Consistency is key: all for one!
9	Right Attitude Right person for the right job. Sense of perspective. Confident. Willing to take set limits. Willing to take action.
10	Staff Responsibilities Smile and greet everyone by name. Introduce oneself to strangers. Patrol bathrooms and workrooms. Training with law enforcement. Civil rights versus criminal behavior.
11	What Is Hard About Limits? What is hard about setting limits on the behavior of a library user? Please write two examples and compare your answers to the ones on the next slide.
12	What Is Hard About Limits? Fear of the reaction. No support from the top. Afraid of being wrong. Disagree with the policies. Inconsistency from other staff.
13	Right Policies Bureaucracies are not necessarily safer: too many rules???? Rules represent values: culture. Create agreements. Consistency and transparency.
14	Library User Agreements - I Address chronic issues. Useful with cognitive disabled. Respect humanity and rights. Set specific consequences. Reduce “judgment calls”.
15	Library User Agreements - II Document behavior: evidence. Partner with officials: social services district or county attorney police or sheriff’s department
16	Library User Agreements - III Meeting with library user. Invite third party to represent user. Present agreement: specify unacceptable behaviors specify consequences
17	Library User Agreements - IV Stay respectful, calm and firm. listen to library user Have user sign contract. Employees don’t know details: need to know contract exists
18	Difficult Agreements What is hard about creating a formal agreement? Please write two examples and compare your answers to the ones on the next slide.
19	Difficult Agreements Lack of experience. No support from the top. Afraid of retribution. Disagree with the policies. Inconsistency from the staff.
20	Physical Environment Lighting: Inside and outside No dark corners Prevent trips and falls. Avoid clutter.
21	Tricks of the Safety Trade Uniforms and dress codes. Security lights. Crisis plan. Evacuate, don’t confront.
22	Partnering with Others Create partnerships. Address community problems. Prevention is cheaper.
23	Curtain call Funding for this project made possible via the U.S. Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered in Pennsylvania by the Office of Commonwealth Libraries. Copyright © 2006 Commonwealth of Pennsylvania
24	Support You can reach Pat at: pat@pattern.com or Pat can call you, if you like.
25	FINIS