Welcome
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(09:57:01) A Swackhamer : Just testing the public chat to see if what I write shows up...
(09:57:08) rillick has entered the room.
(09:57:11) Tom Peters : yep, they do!
(09:57:11) Carol has entered the room.
(09:57:14) Michelle has entered the room.
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(09:57:24) Rachel : see it
(09:57:27) george has entered the room.
(09:57:31) A Swackhamer : Cool.
(09:57:33) Beth Carpenter : We'll get started in a few minutes everyone. Welcome!
(09:57:38) Brian Smallwood : looks good
(09:57:39) Rachel : can hear it too
(09:57:44) Beth Carpenter : Hi Tom - hear you!
(09:57:49) Curtis Rogers - SC State Library : yes
(09:57:50) Brian Smallwood : yes
(09:57:51) Ruda : yup
(09:57:52) Beth Carpenter : yes
(09:57:52) Drew Smith : yes
(09:57:52) George : Yes.
(09:57:52) Curtis Rogers - SC State Library : loud and clear
(09:57:53) Maureen : yes
(09:57:53) PG : Yep
(09:57:54) Kentucky State Library : Yes
(09:57:57) steve has entered the room.
(09:57:57) stacy stevens : yes
(09:57:58) Pam Klipsch : Yes
(09:57:59) george has left the room.
(09:57:59) rillick : 10-4
(09:57:59) Barbara W : yes
(09:58:00) BarbR : yes
(09:58:03) tinah : loud and clear
(09:58:03) Curtis Rogers - SC State Library : yes
(09:58:03) Maureen : yes
(09:58:03) Brian Smallwood : yes
(09:58:03) Rachel : yes
(09:58:04) Stephen Proces has entered the room.
(09:58:04) rochelle has entered the room.
(09:58:04) jefdaw : yup
(09:58:05) Pam Klipsch : Yes
(09:58:05) BarbR : yes
(09:58:06) Ruda : yup
(09:58:06) Kentucky State Library : Yes Beth
(09:58:06) A Swackhamer : y
(09:58:06) stacy stevens : yes
(09:58:08) Lynn & Amy-RosellePL : yes
(09:58:10) George : Yup, Beth.
(09:58:12) rillick : yes
(09:58:12) Florence : Beth is quieter.
(09:58:15) Curtis Rogers - SC State Library : george we hear you breathing
(09:58:16) mikew : yes
(09:58:20) t.cobb : Yes
(09:58:22) Julie McNeil has entered the room.
(09:58:23) Michele at Affinity : I hear you.
(09:58:34) simone has entered the room.
(09:58:34) George : Thanks!
(09:58:34) Cathy J. : I could only hear the "testing" - now I don't hear anything.
(09:58:39) Karen Boehning : 
(09:58:55) Lisa has entered the room.
(09:59:01) Carolyn : is the suoud supposed to be on?
(09:59:01) Nini Beegan has entered the room.
(09:59:02) Shelley and Sara has entered the room.
(09:59:09) Anali has entered the room.
(09:59:11) pmccaslin has entered the room.
(09:59:20) Peggy Gossage : yes
(09:59:22) Brian Smallwood : ok
(09:59:34) ivjnorem : I hear you.
(09:59:35) Lobrien has entered the room.
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(09:59:45) Christi_U : yes
(09:59:46) Michelle : Yes
(09:59:46) lafayec@midlandstech.edu : yes - can hear you
(09:59:47) Cathy J. : Yes
(09:59:47) Carolyn : YES
(09:59:47) stacy stevens : yes
(09:59:47) Brian Kopetsky has entered the room.
(09:59:47) Dennis has entered the room.
(09:59:47) Curtis Rogers - SC State Library : yes!
(09:59:48) Lisa : yes
(09:59:48) Brian Smallwood : great
(09:59:48) Pam Klipsch : Yes
(09:59:48) BarbR : yes
(09:59:49) ivjnorem : Yes.
(09:59:49) Kentucky State Library : yes
(09:59:49) Bonnie_T : Hi George
(09:59:49) Christine Peterson has entered the room.
(09:59:49) Ruda : you betg!
(09:59:50) mikew : yes
(09:59:51) A Swackhamer : yep
(09:59:51) Shasta Brewer : yes
(09:59:52) Shelley and Sara : yes!!
(09:59:53) rillick : yes
(09:59:53) Julie McNeil : yes
(09:59:53) Barbara W : yes
(09:59:54) jefdaw : you betcha
(09:59:54) simone : yes
(09:59:55) Beth Carpenter : yes
(09:59:57) Peggy Gossage :  yes
(09:59:57) Florence : I hear George the best.
(10:00:00) carrollton : yes, very well.
(10:00:01) George : It seems unanimous!
(10:00:02) Lynn & Amy-RosellePL : yes george
(10:00:03) Maureen : yes
(10:00:10) phyllis has entered the room.
(10:00:11) pmccaslin : I'm afraid I will have to text any questions, but yes I can hear you.
(10:00:12) lindal has entered the room.
(10:00:13) Kendra : no sound for me
(10:00:14) Barbara Lewis : yes, we can hear
(10:00:19) Nancy has entered the room.
(10:00:21) Shawnee Community College : i heard you like the commercials before the movie
(10:00:26) Andrea has entered the room.
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(10:01:22) Cindy : yes
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(10:01:39) Lobrien : Yes, thanks.
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(10:02:02) Shelley and Sara : I'm not hearing anything right now. are you talking?
(10:02:07) Brian Smallwood : no
(10:02:08) Brian Kopetsky : Should we be hearing anything at this point?
(10:02:11) Beth Carpenter : not yet
(10:02:22) George : Mark, I'm not hearing anything.
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(10:02:25) Tom Peters : nope, we'll get started in a moment
(10:02:35) Brian Smallwood : ok
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(10:02:42) Marla has entered the room.
(10:02:50) Margo Lambert : I can hear moderators speak but not participants.
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(10:03:10) Joan Denis : yes
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(10:03:16) George : I don't think it is set up for participants to speak.
(10:03:19) Nancy Spaid has entered the room.
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(10:03:28) George : I think that's the chat function.
(10:03:33) Kirsty has entered the room.
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(10:03:43) Tom Peters : Because we have a large group today, we're asking that participants to text chat their questions and comments.
(10:03:53) Brian Smallwood : ok sounds good
(10:04:06) Laura has entered the room.
(10:04:06) Tom Peters : type at will
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(10:04:16) pmccaslin : any sound?
(10:04:19) Peg has entered the room.
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(10:04:31) pmccaslin : I'm not hearing anyone.
(10:04:32) Bonnie_T : Whose will?
(10:04:37) phyllis has left the room.
(10:04:37) Tom Peters : lol
(10:04:43) Christi_U : Yes
(10:04:46) Kentucky State Library : Yes we can
(10:04:47) Brian Smallwood : ok
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(10:04:57) nancyfletcher : 
(10:05:00) pmccaslin : ty
(10:05:01) phyllis has entered the room.
(10:05:10) TG has entered the room.
(10:05:20) PG : This is the new Silent Webcast -- it's very peaceful and calming...
(10:05:21) Carolyn : ty?
(10:05:40) MCPL has left the room.
(10:05:42) Brian Smallwood : ok. thanks. welcome.
(10:05:44) Christi_U : 
(10:05:48) George : Gee, usually I'm the audio problem!
(10:05:53) Inese : 
(10:05:59) Cindy Moore has entered the room.
(10:06:03) rochelle : hey george! greetings from wisconsin.
(10:06:17) Cindi Hickey has entered the room.
(10:06:17) Tom Peters : George, there's a joke lurking in there, yearning to be released
(10:06:17) Kirsty : Carolyn - ty = "thank you" (I think)
(10:06:27) Carolyn : thank you!
(10:06:29) George : Hi, Rochelle! Thanks for being here at the Marcel Marceau webinar!
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(10:06:59) Cindy Moore : do we have sound?
(10:07:07) Beth Carpenter : We'll start shortly - sorry about the delay!
(10:07:11) Cindy Moore : ok
(10:07:15) Brian Smallwood : no worries
(10:07:18) Sue has entered the room.
(10:07:23) rochelle : (draws stripes on her shirt and dons beret)
(10:07:26) adam has entered the room.
(10:07:27) J has entered the room.
(10:07:30) Joan Frye Williams has left the room.
(10:07:30) Carolyn : I thought quiet was legacy librarianship?
(10:07:37) Beth Carpenter : 
(10:07:39) Penny : What color is the shirt?
(10:07:43) lafayec@midlandstech.edu : Shhhhhh
(10:07:44) MSVU has entered the room.
(10:07:44) Barbara W : shhhhh
(10:08:02) lafayec@midlandstech.edu : great minds think alike...
(10:08:05) nancyfletcher : obama obama obama
(10:08:30) Beth Carpenter : Use this time to try out the chat if you like
(10:08:31) Bonnie_T : I'm sure the shirt is white with black stripes -- or is it black with white stripes?
(10:08:36) Rebecca Berger has entered the room.
(10:08:49) Joan Frye Williams has entered the room.
(10:08:50) Diane has left the room.
(10:08:54) mwaggone@mail.owls.lib.wi.us : I'm seeing little boxes with a red X - shat am I missing?
(10:09:01) Christi_U : Bonnie, LOL
(10:09:03) Diane has entered the room.
(10:09:04) Christi_U : Yes
(10:09:08) Andrea : Yep.
(10:09:12) Tom Peters : great!
(10:09:13) Penny : OK
(10:09:13) Beth Carpenter : YAY!!!!!
(10:09:15) simone : best mime troupe in literature in the Gone Away World by N Harkaway
(10:09:15) George : YAYYYY!!!!
(10:09:16) Carolyn : Joan is very soft
(10:09:19) Nancy Spaid : Alright!
(10:09:21) t.cobb : 
(10:09:23) Florence : Yes, very soft.
(10:09:26) Shelley and Sara : couldn't hear tom too well
(10:09:39) BLD has left the room.
(10:09:42) Florence : I heard Tom very well.
(10:09:52) Nanette Bulebosh : 
(10:09:53) Sue Stranc La Crosse County Library has entered the room.
(10:09:55) ranti has entered the room.
(10:10:06) pmccaslin : me too, but Joan??
(10:10:09) Shelley and Sara : oop! maybe it was Joan - so soft I couldn't tell!
(10:10:12) Shawnee Community College : We can hear Tom quite clearly.
(10:10:14) BD has entered the room.
(10:10:32) HMCPL Staff Training : Yay!
(10:10:32) Mary : I am not hearing anything
(10:10:35) Tom Peters : Yay, Wisconsin~
(10:10:51) Addie{w} has entered the room.
(10:11:07) Christi_U : Mary, turn up your volume on your computer and/or the slide on the bottom left.
(10:11:14) Tom Peters : Mary, try speaker settings under the "File" dropdown menu in the upper left.
(10:11:23) Rachel has left the room.
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(10:12:11) George : 70+ years?! When did I get so old!
(10:12:20) Inese has left the room.
(10:12:23) Rachel : hehehe
(10:12:24) Penny : My volume is all the way up and I can barely hear Beth
(10:12:35) Mary : Eveything is turned on and last week I listened to a Wimba session.
(10:12:37) Holly has entered the room.
(10:12:39) Andrea : Yes, it is soft.
(10:12:44) Addie has entered the room.
(10:12:46) rosemary kilbridge has left the room.
(10:12:48) rosemary kilbridge has entered the room.
(10:12:54) Tom Peters : Penny, you can access other audio controls via the file dropdown menu in the upper left corner.
(10:13:10) Penny : Tried that. All the controls are at max.
(10:13:14) Inese has entered the room.
(10:13:33) Tom Peters : Penny, is your slider bar in the lower left all the way to the right?
(10:13:34) Deb has entered the room.
(10:13:40) Addie{w} has left the room.
(10:13:46) Andrea : That's nice and clear.
(10:14:03) MSVU has left the room.
(10:14:04) MSVU has entered the room.
(10:14:04) Andrea : Is there a way to see the slides bigger?
(10:14:05) Penny : Slider is all the way to the right. George sounds good
(10:14:14) rochelle : LOL
(10:14:15) Curtis Rogers - SC State Library : 
(10:14:20) Tom Peters : great!
(10:14:23) Carolyn : cute
(10:14:26) Tom Peters : Joan is soft at my end
(10:14:28) Beth Carpenter : Andrea - drag the bar between chat and slides to resize the slide are
(10:14:40) Andrea : Beth - Thank you. :-)
(10:14:43) Mary : My slider is all the way to the right and I still am not hearing anything.
(10:14:44) Carolyn : can Joan get closer to her mike?
(10:14:44) Penny : Can't hear Joan
(10:14:45) Beth Carpenter : You bet!
(10:14:45) Drew Smith : George is a little too loud, Joan a little too soft
(10:15:00) Shelley and Sara : ditto
(10:15:03) ivjnorem : I agree.
(10:15:05) Maureen : ditto
(10:15:05) Kirsty : Joan is at a much lower volume to the male speaker - is it possible for Joan to move closer to her microphone?
(10:15:37) Msimon has entered the room.
(10:15:39) Ruda : you can also move the speaker icon slide back and forth depending on speaker level
(10:16:06) Robyn has left the room.
(10:16:14) Msimon has left the room.
(10:16:23) Msimon has entered the room.
(10:16:30) Robyn has entered the room.
(10:16:41) ralf has entered the room.
(10:16:58) Kirsty has left the room.
(10:17:13) Pam has entered the room.
(10:17:27) bibphile has entered the room.
(10:17:29) George : Was my level any better this time?
(10:17:34) Carolyn : information was a mass hallucination of library schools
(10:17:42) Drew Smith : George, a bit.
(10:17:43) Beth Carpenter : yes, George
(10:18:00) rosemary kilbridge has left the room.
(10:18:00) Penny : your're fine George
(10:18:00) rosemary kilbridge has entered the room.
(10:18:13) George : Thanks!
(10:18:16) Bonnie_T : There is still quite a bit of difference between the two of you George
(10:18:37) Carolyn : you've goen pathcy, joan
(10:18:42) Carolyn : patchy
(10:18:45) TG : Joan still low volume, regardless of my settings.
(10:20:37) Tom Peters : Dance instruction is a growth industry, I hear.
(10:21:02) Kentucky State Library : Lost George
(10:21:04) Beth Carpenter : lost you 
(10:21:06) Tom Peters : oops, lost George
(10:21:06) Michelle : Just lost George
(10:21:07) Andrea : GEORGE you're out!!!
(10:21:08) Ruda : George gone
(10:21:10) Shelley and Sara : george gone
(10:21:10) Penny : Can't find you George
(10:21:12) tinah : george - where are you?
(10:21:14) Cindy Moore : hello?
(10:21:17) pmccaslin : lost 
(10:21:18) Peggy Gossage : george, totally off on speaker
(10:21:21) Penny : anyone there
(10:21:21) simone : lost sound
(10:21:24) lafayec@midlandstech.edu : can't hear George
(10:21:24) nancyfletcher : 
(10:21:27) Carolyn : that will teach you to put down books!
(10:21:28) t.cobb : lost sound
(10:21:29) Laurie : Come back, George. We miss you!
(10:21:29) HMCPL Staff Training : George, come back!
(10:21:32) Bonnie_T : So sad about George!
(10:21:35) Andrea : George, you're still ou!!
(10:21:45) Pam : Yoo Hoo!
(10:21:46) PG : Ah, technology...
(10:21:49) Andrea : Yes
(10:21:49) Beth Carpenter : yes
(10:21:50) simone : yes
(10:21:50) Michelle : yes
(10:21:50) HMCPL Staff Training : yay!
(10:21:51) t.cobb : yes
(10:21:51) Carolyn : y
(10:21:51) Penny : Yeah
(10:21:51) Kentucky State Library : Yes
(10:21:51) Maureen : yes
(10:21:52) tinah : Yay - 
(10:21:52) ranti : yes, you're back
(10:21:53) Peggy Gossage : yea!
(10:21:53) pmccaslin : yes
(10:21:55) Pam : Ah!
(10:21:58) lafayec@midlandstech.edu : yes
(10:22:01) ralf has left the room.
(10:22:03) Bonnie_T : All the books must have fallen on him.
(10:22:07) HMCPL Staff Training : oh good, now we can chat about george
(10:22:08) nancyfletcher : 
(10:22:11) Rachel : i had to leave the room and come back
(10:22:12) HMCPL Staff Training : he won't see
(10:22:14) Carolyn : pull the edge of the screen away from your left
(10:22:24) lafayec@midlandstech.edu : technology is great when it works
(10:22:26) Mary has left the room.
(10:22:26) Carolyn : happens to me every so often too
(10:22:31) pmccaslin : amen 
(10:22:38) Dennis : George keeps losing the chat icon
(10:22:40) rosemary kilbridge has left the room.
(10:22:41) rosemary kilbridge has entered the room.
(10:22:45) Bonnie_T : Computers are magic
(10:22:57) Mary has entered the room.
(10:22:59) Pam : 
(10:23:09) GwenH has entered the room.
(10:23:09) Joan Frye Williams : We must have been really bad in a previous life!
(10:23:15) pmccaslin : and trouble
(10:23:16) Drew Smith : or this one
(10:23:22) A Swackhamer : Did we lose audio again?
(10:23:26) ranti : I  technology 
(10:23:27) Carolyn : what I'm saying is that sometimes the picture expands all the way to the left and you have to drag the edge back
(10:23:28) Rachel : yes
(10:23:28) Andrea : No sound.
(10:23:29) Tom Peters : Maybe it was that comment about the end of the OPAL era.
(10:23:30) nancyfletcher : my chat icon in my head is on permanently
(10:23:33) gwenjohnson{w} has entered the room.
(10:23:36) Stephen Proces : George HAS found a way to hide.
(10:23:56) Carolyn : like I said!
(10:23:59) guest has left the room.
(10:24:02) Rachel : george, leave the room and come back
(10:24:05) Mary : I can now hear.
(10:24:08) Bonnie_T : If George could see this he could follow the directions to move the cursor all the way left until it turns into an arrow. then click and drag the chat back.
(10:24:09) Peg has left the room.
(10:24:23) Carolyn : Jus drag the screen!
(10:24:27) Janice Laubenstein : Same thing happened to me. I had to login again. Joan is very quiet and George very loud!
(10:24:35) George has left the room.
(10:24:44) HMCPL Staff Training : another reason to have a co-presenter when training 
(10:24:59) Carolyn : oh, he can't see this.
(10:25:03) George has entered the room.
(10:25:03) Bonnie_T : Yup
(10:25:12) Penny has left the room.
(10:25:21) mwaggone@mail.owls.lib.wi.us has left the room.
(10:25:21) Bonnie_T : Welcome back George
(10:25:25) Penny has entered the room.
(10:26:06) A Swackhamer : The audio is really spotty.
(10:26:18) Kirsty has entered the room.
(10:26:20) Tom Peters : audio sounds good here. Others?
(10:26:22) Penny : Go out and log back in. Worked for me
(10:26:30) Maureen : very hard to hear joan
(10:26:31) A Swackhamer : Thx
(10:26:33) Kentucky State Library : She was cutting in & out a bit
(10:26:35) Kirsty has left the room.
(10:26:38) tinah : can hear joan better now
(10:26:41) Inese : I'm fine.
(10:27:04) Tom Peters : That's not Arnold!
(10:27:32) Rachel : heheh
(10:28:01) George : There's no place like home, there's no place like home...
(10:28:09) Beth Carpenter : hang in there! 
(10:28:28) Kentucky State Library : Anyone else hear a clicking sound?
(10:28:30) tinah : what's that clicking?
(10:28:30) Shelley and Sara : strange clicking sound
(10:28:32) Andrea : yes
(10:28:33) Curtis Rogers - SC State Library : anyone else hear a metronome ???
(10:28:34) nancyfletcher : is homeland security listening?
(10:28:36) Florence : There is a loud tapping sound.
(10:28:38) Penny : It's there
(10:28:39) Carolyn : Is the clicking I'm hearing local or coming to others as well?
(10:28:39) lafayec@midlandstech.edu : lots of clicking
(10:28:40) Michelle : yes, along with the beeps
(10:28:41) Nini Beegan has left the room.
(10:28:41) rochelle : duck. something is going to explode
(10:28:43) John DeB : It's phono record authenticity
(10:28:43) simone : yup
(10:28:48) Karen Boehning : The library brand may be books, but the circulation trend is in up inDVDs, CDs, and recorded books and down in books.
(10:28:49) Peggy Gossage : here too
(10:28:55) NiniB has entered the room.
(10:29:01) TG : Uck - the tapping!
(10:29:23) Nancy Smith has entered the room.
(10:29:25) Peggy Gossage : yea!
(10:29:31) Diane has left the room.
(10:29:33) Penny : George is that you!!
(10:29:34) TG : Aahh-- abundant sound
(10:29:34) Kentucky State Library : No clicking with George
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(10:29:44) Christi_U : I heard the tapping too. I'm glad it wasn't just me.
(10:29:53) Dennis : first thing that comes to mind when you think libraries should be IT'S FREE!!!!!!
(10:29:58) simone : stopped now
(10:31:11) Joan Frye Williams : regardless of what we think the first thing should be, the research shows that folks think "books"
(10:31:30) Richardson has entered the room.
(10:31:35) jefdaw : libraries are a pre-paid service, by not using the library you are tossing your tax dollar out the window.
(10:31:40) Dennis : and practice is that they borrow other things
(10:31:58) Joan Frye Williams : all marketing is perception
(10:32:07) Dennis : market the free part
(10:32:27) Mary : Just lost George.
(10:32:30) Joan Frye Williams : how's that working for you?
(10:32:38) Susan Barnes has entered the room.
(10:32:47) Karen Boehning : What about people who ask questions of libraries via telephone or in person? Did the study report that?
(10:32:47) Tom Peters : It's amazing that 8 percent of respondents think that using a library is faster than using a search engine.
(10:33:08) Mary has left the room.
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(10:34:08) Tom Peters : liberate the users
(10:34:19) Dennis : think about calling people "people" and not "Civilians"
(10:34:42) Tom Peters : The content creators formerly known as users
(10:34:52) George : Library workers are people too. This is a way to differentiate library workers from those who are using the systems from outside.
(10:34:57) Mary has left the room.
(10:34:59) Carolyn : Yeah, I used the library in Martinique
(10:35:18) Mary has entered the room.
(10:35:41) Beth Carpenter : AMEN!
(10:35:56) Dennis : library users are library users no matter where they work
(10:36:08) Andrea : So true.
(10:36:20) Tom Peters : my fave: "non-book formats"
(10:36:26) Christi_U : They are magazines, except when they aren't.
(10:36:30) Carolyn : movies, not videos/DVDs
(10:36:34) Nancy Spaid : good point, Joan!
(10:36:38) Andrea : yes
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(10:36:52) rosemary kilbridge has entered the room.
(10:36:59) Beth Carpenter : Brilliant!
(10:37:06) Dennis : unless they're tv shows
(10:37:10) TG : I'm wearing a Microform right now - keeps my bits tucked in!
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(10:37:15) Andrea : yes!!
(10:37:25) HMCPL Staff Training : and different libraries use the same word to mean different things
(10:37:27) Carolyn : TMI
(10:37:30) George : I dreamed I went sleepwalking in my microform...
(10:37:36) Christi_U : You can't call a newspaper a magazine.
(10:37:44) George : I'm old.
(10:37:50) Carolyn : I can
(10:37:57) Drew Smith : George, we appreciate the cultural references.
(10:37:57) rochelle : me too. i got your reference, george.
(10:38:04) Bonnie_T : Well you can call a newspaper a magazine you just wouldn't be accurate.
(10:38:15) Christi_U : Right, Bonnie.
(10:38:16) Carolyn : see Humpty Dumpty
(10:38:54) Tom Peters : peripatetic librarianship
(10:38:55) Christi_U : I'm cool with updating our language & folksnomies, but with limits.
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(10:39:14) Carolyn : perambulating
(10:39:29) TG : Oh - and it smooths too - Microform tucks and smooths.
(10:39:38) Bonnie_T : In our single-manned libraries the staff member is everything to everybody.
(10:39:39) rochelle : any PubLibs gotten rid of reference desk? would like to talk to you if so...lisrochelle@gmail.com
(10:39:46) Christi_U : Patrons are people who patronized. Customers are people whom I used to try to convince to buy more stuff when I worked in a bookstore.
(10:39:53) Carolyn : we have publid service desks
(10:39:58) Carolyn : pulbic
(10:40:04) Carolyn : public
(10:40:04) HMCPL Staff Training : our branch staff already do that
(10:40:08) Andrea : yes, this is confusing.
(10:40:16) TG : My question: do the patrons care what we call them?
(10:40:30) Beth Carpenter : Good question!
(10:40:32) rochelle : patrons could care less what we call them. 
(10:40:32) George : No, but they have opinions.
(10:40:40) rochelle : they just want their stuff
(10:40:44) Carolyn : the don't like being customers.
(10:40:51) Tom Peters : hey, I want some of that success insurance
(10:40:54) HMCPL Staff Training : sry, branch staff have to be able to do all things but the staff at 'Main' is more segmented
(10:41:00) Bonnie_T : I read about a survey that was done with people that come in to use the library -- in the survey they prefered member.
(10:41:04) George : How about "members?" It's the public's choice in a survey Joan did.
(10:41:23) A Swackhamer : "Members" is my favorite, too.
(10:41:35) Christi_U : Members make you sound like you belong. I like that and I haven't heard it before.
(10:41:49) HMCPL Staff Training : i think i still have the jacket! 
(10:41:55) George : And the opposite of members isn;t non-members.
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(10:41:58) George : It's guests.
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(10:43:52) John DeB : I still like customer. We serve them. The customer is always right. 
(10:43:53) TG : What I hate is when a person mentions that they have an overdue. Unless they have a question about it, (and we have to charge), so what?
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(10:44:19) rosemary kilbridge has entered the room.
(10:44:24) TG : Meaning: we've created library = guilt.
(10:44:38) George : Right on, TG!
(10:45:03) Cindy Moore : my library doesn't have fines.
(10:45:12) George : Right on, Cindy!
(10:45:23) Carolyn : I love it when the confess when I'm sitting next to them flying to ALA.
(10:45:28) rochelle : what? you mean our professional staff can be used in a better way than to monitor 42 public computers. (faints)
(10:45:39) TG : Cindy - the best policy if your board decides they can afford it!
(10:45:53) Bonnie_T : What? no masters to be the Internet Police?
(10:45:58) Cindy Moore : we took a hit on budget...
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(10:47:07) rochelle : do other professions spend this much time talking about themselves, rather than the work?
(10:47:15) Bonnie_T : Cindy -- we took a 25% budget hit -- I've kept the doors open but there won't be many new books.
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(10:47:44) Cindy Moore : we wanted to encourage reading, large fines discourage use.
(10:47:48) TG : Rochelled: an unexamined life...
(10:48:33) rochelle : gets more done?
(10:48:51) Carolyn : I interviewwe about 30 high school students about privacy - they do care.
(10:48:56) Christi_U : *hiss*
(10:48:57) A Swackhamer : Did you lose a lot of materials after abolishing fines?
(10:49:04) Cindy Moore : no.
(10:49:04) Bonnie_T : Read this report. Librarians are more concerned about privacy and security than the man on the street.
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(10:49:11) rosemary kilbridge has entered the room.
(10:49:38) Cindy Moore : but folks were very happy about not having to pay the minimal amount and it cuts down on work.
(10:49:39) TG : All professions look at what they're doing. They have to.
(10:50:42) Bonnie_T : The business world just goes on fancy retreats to talk about themselves as opposed to webinars while muti-tasking.
(10:50:58) Beth Carpenter : Ooooh...
(10:51:10) TG : Also, if you find this webinar without value, get back to "work".
(10:51:19) rosemary kilbridge has left the room.
(10:51:37) George : I hope that doesn't include Joan or me...
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(10:51:54) Joy : Would Twitter be of use for this?
(10:52:08) Beth Carpenter : yes!
(10:52:11) Bonnie_T : Inquiring minds want to know where Rosemary keeps going?
(10:52:19) Curtis Rogers - SC State Library : will these slides be on slideshare.net?
(10:52:24) rochelle has left the room.
(10:53:21) rosemary kilbridge : My connection keeeps getting disconnected...
(10:53:28) Beth Carpenter : The recording (including slides) will be available in the OPAL Archive
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(10:54:24) Christi_U : Radical Librarianship
(10:54:29) Bonnie_T : How frustrating Rosemary -- I've had days like that. Hang in there.
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(10:56:07) Carolyn : It was also a financial boom time
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(10:56:29) Carolyn : as well as a baby boom
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(10:58:05) John DeB : Library as cruise ship--I like it 
(10:58:24) TG : Scary and grumpy
(10:58:39) Shelley and Sara : but lok at all those empty chairs!
(10:58:52) rochelle : everyone is at the buffet
(10:58:55) George : It's the Titanic, folks.
(10:59:02) Tom Peters : They're well alligned, though!
(10:59:04) John DeB : At least there's music
(10:59:07) Carolyn : queen anne
(10:59:24) Curtis Rogers - SC State Library : key phrase "let go and move on" i like it!
(10:59:26) John DeB : The economy is the iceberg
(10:59:37) jefdaw : Yikes, does the director have to go down with the ship???
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(10:59:46) TG : ditto jdeb
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(10:59:53) Carolyn : after putting the card catalog in the lifeboat
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(11:00:06) John DeB : the director has to hang onto a piece of lumber until s/he freezes
(11:00:09) lafayec@midlandstech.edu : How do we convince our co workers who may not agree with what these guys are saying? I think changing co-workers ideas is the most difficult part
(11:00:17) Peggy Gossage : whatcard catalog?
(11:00:20) Beth Carpenter : We have 15 more minutes
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(11:00:21) Andrea : Will your notes be placed online, along with the slides?
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(11:00:22) Tom Peters : we can go longer
(11:00:25) HMCPL Staff Training : love that graphic
(11:00:31) Andrea : THANKS!
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(11:00:36) Curtis Rogers - SC State Library : will the slides also be on slideshare.net?
(11:00:41) Kendra : Dispatched service Models?
(11:00:55) John DeB : curious that on a parellel track we move to remote access, self-check
(11:01:02) Kendra : yes i'm interested...
(11:01:05) Inese : is any library doing this?
(11:01:06) Karen Boehning : Examples of dispatched service?
(11:01:06) Nanette Bulebosh : Any quick and easy ideas for a small library to start using social networking to reach out? (I know ... there is no such thing as quick and easy ...)
(11:01:08) lafayec@midlandstech.edu : Gotta go run take my shift at the desk - thanks for a good presentation
(11:01:13) Dennis : Is the idea of the library as a reference source still necessary if the web fills most needs?
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(11:01:17) Kendra : in where this is being implemented
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(11:01:52) Beth Carpenter : Before everyone logs out - please copy this URL into your browser and fill out an evaluation, please. http://tinyurl.com/6673c9 Thanks!
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(11:02:14) Cindy Moore : how does that check in feed work? software?
(11:02:39) Carolyn : Is "reference" really fixable ore should we be working on reader advisory?
(11:03:15) Joan Frye Williams : I think reference will morph into a combo of readers advisory, collaborative publication, and research
(11:03:24) Tom Peters : Maybe we need a back-channel for quick and easy communication among all library staff, so that as we direct people to a service location within the library, the staff there will know they are coming and the nature of their need.
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(11:03:48) Beth Carpenter : Great idea, Tom!
(11:04:00) Frederick County Public Libraries : In our community there is some push to change the ambiance of the library from a "quiet place" to a more energized (noisier) atmosphere. Do you see this as another part of the trends of change for the library. In other words, "study place" vs "community center".
(11:04:28) Joan Denis : I think smaller libraries can adapt easier than large
(11:04:33) Bonnie_T : I see a definite trend to community center.
(11:04:45) rochelle : that's what's killing us. or bludgeoning us, at least. 
(11:04:52) Carolyn : civic engagement is a role Google cannot beat us at
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(11:05:13) rochelle : the tension between older and newer user expectations
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(11:05:22) Christi_U : Nings are awesome for practice. 
(11:05:39) rochelle : and a building that was not built for flexible functionality
(11:05:41) Beth Carpenter : AMEN!
(11:05:47) Beth Carpenter : Hallelujah!
(11:05:52) Christi_U : Yes, yes
(11:06:14) Andrea : George or Joan: can you suggest additional reading re: "Zone Staffing"? The concept sounds like roving librarianship and having staff multi-function (Circ staff also fo Reference?)...I'd like to learn the difference.
(11:06:23) TG : With your patron account pre--set?
(11:06:28) George : Yes.
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(11:06:34) jefdaw : approach social networking with a sense of play, make it interesting and fun for you; your community may want to join in, both online and in the building.
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(11:06:46) George : Nice point!
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(11:06:54) Penny : Great session. Need to run. Thanks 
(11:06:56) George : We have to remember how inmportant fun is.
(11:07:01) Penny has left the room.
(11:07:05) George : Celebrate your inner children's librarian!
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(11:07:07) Carolyn : is there a similarity between the library being in other people's spaces and newspapers being on the net, and thereby killing their revenue stream?
(11:07:08) Shelley and Sara : how do you get your org's IT dept to approve your presence on social sites?
(11:07:26) TG : fun is the fire under the burner.
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(11:07:40) Tom Peters : Newspapers were into selling the print unit.
(11:07:51) Christi_U : 
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(11:08:21) Andrea : George or Joan: can you suggest additional reading re: "Zone Staffing"? The concept sounds like roving librarianship and having staff multi-function (Circ staff also fo Reference?)...I'd like to learn the difference.
(11:08:23) TG : I was at a large library - they had wireless - but they blocked mypace, etc.
(11:08:36) Bonnie_T : When it becomes important to the funders it will be important to the IT dept.
(11:08:54) Carolyn : when did IT techies become so soviet?
(11:08:56) Joan Frye Williams : carnegie pittsburgh has done a lot on zone staffing - I'll look for a link
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(11:09:01) Christi_U : No! Cell phones are just rude. 
(11:09:31) Tom Peters : oops, lost George
(11:09:56) Beth Carpenter : I agree with George - kids want to text not email -what about the iPod touch?
(11:09:56) George : Some of nearly every group are idiots.
(11:09:56) Christi_U : Okay, point. People who talk loudly on theirs are rude.
(11:10:04) George : Zone systems work. 
(11:10:09) rochelle : well, except librarians. 
(11:10:14) jefdaw : don't forget texting as a library tool... chat as a library tool... wikis as library tool - you get my point.
(11:10:20) George : Allow certain levels of noise in different places in the building.
(11:10:30) Christi_U : Yes! Thank you.
(11:10:31) Christine Peterson : IT Techies as Soviet: I think they're focus is on making sure everything works and is secure. 
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(11:10:56) Andrea : George or Joan: can you suggest additional reading re: "Zone Staffing"? The concept sounds like roving librarianship and having staff multi-function (Circ staff also fo Reference?)...I'd like to learn the difference.
(11:10:56) Frederick County Public Libraries : In our community there is some push to change the ambiance of the library from a "quiet place" to a more energized (noisier) atmosphere. Do you see this as another part of the trends of change for the library. In other words, "study place" vs "community center".
In our community there is some push to change the ambiance of the library from a "quiet place" to a more energized (noisier) atmosphere. Do you see this as another part of the trends of change for the library. In other words, "study place" vs "community center".


(11:11:06) GwenH has left the room.
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(11:11:09) Christi_U : Oh boy, don't even mention including coffee in the stacks. 
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(11:11:19) pmccaslin : Do you believe that in the future libraries will be more patron-information based?
(11:11:29) Tom Peters : PM, i think so
(11:11:30) Shawnee Community College : gptta go; thank you for some interesting ideas.
(11:11:31) Pam : Talk some more about zone staffing. Are there any sources on this one? 
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(11:11:44) Cindi Hickey : I agree, Joan!
(11:11:45) rochelle : i take my centro to the ref desk. it has prompted a lot of "wow, you're not so out of touch" discussions with younger patrons
(11:12:03) Carolyn : read Vernor Vinge's Rainbows End for the next theing after cell phones - computing t-shirts
(11:12:07) rochelle : centro=smart phone
(11:12:07) Bonnie_T : Whoops -- Whats a centro?
(11:12:15) Bonnie_T : Thanks
(11:12:29) Joan Frye Williams : information is becoming ambient, and the handheld is how users will pick out the bits of the info stream that currently interest them
(11:12:46) Beth Carpenter : I like that idea
(11:12:47) Brian Smallwood : fascinating
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(11:12:56) Frederick County Public Libraries : Thank you. 
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(11:12:59) Bonnie_T : Saw a pair of jeans in a catalog with a keyboard built in.
(11:12:59) Frederick County Public Libraries : Apologies for the double post.

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(11:13:13) rochelle : i thought that was my genius idea. thanks for confirming its brilliance.
(11:13:13) Rachel : my school functions as community center, the goal is to establish a presence and visibility. the library is small but at last weekends auction, it was a cashiers office.
(11:13:14) Christi_U : Good idea.
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(11:13:23) Joy : OMG -- must add those jeans to my wishlist!
(11:13:35) Beth Carpenter : What about Andrea's question about sources for "Zone Staffing?"
(11:13:36) Brian Smallwood : another interesting concept/application
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(11:13:45) Tom Peters : Must ask: Where on the jeans was the keyboard located?
(11:14:05) Christi_U : Your lap.
(11:14:27) Bonnie_T : unless you put them on backward.
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(11:15:22) George : Oooo, painful.
(11:15:33) tjordan : Thank you for an informative and interesting presentation.
(11:15:35) Brian Smallwood : haha
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(11:15:43) Carolyn : Thanks for a lot of ideas!
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(11:15:50) HMCPL Staff Training : thank you both!
(11:16:00) Kentucky State Library : Thank you all!
(11:16:02) Jean Anderson : Thanks! Great program.
(11:16:04) Beth Carpenter : Evaluation link: http://tinyurl.com/6673c9
(11:16:15) wberriman : Thank you -- there were so many great ideas.
(11:16:16) Andrea : George - Joseph Eagan says "hello." :-)
(11:16:16) Joan Frye Williams : Thanks to you all for bearing with our technical challenges
(11:16:16) Joy : Those jeans: http://www.pclaunches.com/other_stuff/jeans_keyboard_for_ultra_geeks.php
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(11:16:22) Christi_U : *claps*
(11:16:22) Barbara W : Thanks to both of you. There have been lots of interesting ideas and I enjoyed the humor in the chat.
(11:16:23) Marla Sepnafski : Thank you George, Joan and Beth. This was a great program!
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(11:16:25) Stephen Proces : Very interesting, thanks!
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(11:16:26) t.cobb : Thanks! Enjoyed!
(11:16:26) Tom Peters : Thanks, George, Joan, and Beth!
(11:16:27) NiniB : thank you!
(11:16:32) Michelle : Thank you.
(11:16:35) Cindy Moore : thank you.
(11:16:35) Cindi Hickey : can someone post the link to the podcasts, please?
(11:16:36) Margo Lambert : Thank you very much!
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(11:16:37) George : Say hi to Joe Eagen for me! Thanks.
(11:16:37) TG : Happy hours: You'd want the library looking good - with lots of inviting eye candy for people to take interest 
(11:16:38) Brian Smallwood : Thanks for your time. Really appreciated the webinar
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(11:16:41) Inese : Thank you. This was great!
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(11:16:43) tinah : thanks - certainly thought inspiring!
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(11:16:44) Andrea : Will do. Thanks!
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(11:16:45) Joy : Thanks Beth, Joan & George 
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(11:16:45) Nanette Bulebosh : You've given me lots to think about, and I can't wait to share some of this with the staff. Thanks!
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(11:16:53) Cindi Hickey : Thanks!
(11:16:53) Kentucky State Library has left the room.
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(11:16:54) Christi_U : post eval. again, please?
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(11:17:00) Beth Carpenter : http://tinyurl.com/6673c9
(11:17:00) Jennifer Thiele has left the room.
(11:17:02) Nanette Bulebosh : And thanks to Beth for making this available to us
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(11:17:20) Florence : Thank you. Great ideas.
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(11:17:22) Andrea : Looking forward to having the notes placed online.
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(11:17:32) Andrea : I already wriote 6 pages. :-)
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(11:17:52) Andrea : Toodles!
(11:17:52) Tom Peters : Andrea, I'll save the text chat as a separate file and add it to the archive.
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(11:18:04) Andrea : AWESOME!!
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(11:18:59) Carolyn : very gratifying to have an evaluation!
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